Google case for nest thermostat

[MrJBStanton]

Hi, I have an open case for 2 weeks for not having connectivity on my thermostat. I’ve reset it and it still doesn’t find WiFi networks. When can I get this reviewed for warranty?

[Jenelyn_O]

Hi MrJBStanton,

Thanks for reaching out. I'm sorry for the trouble this may have caused you. I'd love to check it for you. Could you please share your case number? 

Best,

Jenelyn

[MrJBStanton]

Yes, it’s 8-1294000034264. 

The thermostat has failed at the WiFi portion. Tried again to reset today but it can’t find WiFi networks, not any. 

[Jenelyn_O]

Hi there,

Thanks for providing the case number and for being a step ahead of us. Please fill out this form as I'll hand it over to our team for more options. Please let me know once you're done. 

Best,

Jenelyn

[Jenelyn_O]

Hi MrJBStanton,

Checking in — were you able to answer the form? Please let me know for us to proceed. 

Thanks,
Jenelyn

[MrJBStanton]

I completed the form and replied with my contact directly and nothing. 

[Markjosephp]

Hello MrJBStanton,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, this thread will be locked within 24 hours.

Regards,

Mark