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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
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Hiding temperature sensors from spaces view

Hi all, I have a larger older house, as a result I have a lot of temperature sensors. I prefer the spaces view both in the app and on the web browser, since I get live previews of my nest cams. However, the spaces view is very cluttered with my tempe...

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Tnine by Community Member
  • 678 Views
  • 2 replies
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Start alt. heat below -12c / 10f

Hi, with a duel fuel system how do you set your alt. heat to start below the lowest aux setting of -12c / 10f? Our heat pump is supposed to be efficient until -17.5c. I would like to try this setting at -15c.I've done this before when I reset the nes...

App saying aux heat is on

Oh me of our nest thermostats says there is no auxiliary heat on but our app says it has been on for a few days. We have checks all settings and turned the thermostat itself on and off. We have closed out of the app and logged back in and the app sti...

Melodi by Community Member
  • 615 Views
  • 2 replies
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Heat not working - Nest Learning Thermostat

My Nest Learning thermostat is not communicating with my furnace. The display shows it's heating but the heating won't turn on. I've been freezing in my home for last two days.I had a HVAC professional inspect my furnace to confirm there's no issue w...

Schedule not working

We’ve set a schedule for both our thermostats to come on a couple of times a day (morning and evening) however the heating does not turn off at the desired times? We have turned off the home/away assist and learning feature but it is still not workin...

AC unit turns on with heater. Ac runs normal when ac is turned on

I have a 3 story, 3 zone system. The second floor Nest seems to be having the issue. When I run Ac compression kicks on and all is normal. When I turn the heater on the Ac unit kicks on. Tried reversing the wires Y&W and does not work. I have R, Y, W...

Daximus by Community Member
  • 436 Views
  • 1 replies
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Nest offline

Nest disconnected and somehow had a low battery. We had to charge the battery, reset the router, reset the nest and after many attempt and 2 days the nest remains offline.

BarbP by Community Member
  • 346 Views
  • 0 replies
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Nest thermostat wireless receiver not working

I am having an issue with my Nest Thermostat that has been unresolved and seems to be a hardware issue at this point... The issue I am having is related to the thermostat not connecting to wifi, or even detecting wifi, of any sort. I have reset the d...

Wiring compatibility

Trying to decide if compatibility is an issue. Believe we have fairly standard wiring. green, white, blue (C), yellow and red

Manion by Community Member
  • 882 Views
  • 5 replies
  • 0 kudos
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