Google heat link stopped working, power in but nothing out, no led lights, dead. Would like new one.

[EthFin44]

Google heat link stopped working, engineer checked it and found power going in but no power out, also no led lights, completely dead. Would like a new heat link please if any one can help. Thank you.

[AlexD]

Thanks for reaching out to us here @EthFin44 . I am sorry to hear you are facing difficulties with your device and I would be happy to try and assist. It's great to hear you already had the power checked. Let us check some details next: 

1. When was the thermostat installed?
2. When did you first notice this behaviour?
3. Was it installed by a Nest Pro or by a heating/electrical engineer?
4. Did you notice any message on the thermostat display?
5. Did you notice any power cut in the area before this occurred?
6. Did you have any maintenance done on the heating or electrical system recently? 
7. Do you have only one or multiple Google Nest thermostat devices at the location?
 

[AlexD]

Hi, I wanted to check in, did you see my last message? Keep me posted. 

[EthFin44]

Hello AlexD, sorry a bit slow replying but your reply was brilliant it opened a big door for me. Boxt are coming Tuesday to fit a new heat link, so a very good result thanks to you.

[LarisaL]

Hi there! I'm glad to hear that the issue is solved, would there be anything else I can help you with?

[Vladut]

Hi there, just checking in with you. Do you still need help?