cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Google nest E thermostat

rira
Community Member

3 weeks ago

My google nest thermostat E is not connecting to the wifi, and giving the code W5.

I have tried to restart the thermostat and it still gave the same error code.

What can I do?

0 Kudos
2 REPLIES 2

janescanlan
Community Member

3 weeks ago

I have exactly the same problem.

0 Kudos

jenniffert
Community Specialist
Community Specialist

3 weeks ago

Hi there,

 

Thanks for reaching out here in the community! I'm sorry to hear that you have a W5 error code on your Nest thermostat E. Help's here!

 

I appreciate your troubleshooting efforts. To gather more information, I'd like to ask a couple of questions:

 

  • Is your Nest thermostat still linked to the Nest app?
  • Can you access the thermostat settings? If yes, if you can, please share the battery readings, VOC, and VIN by going to Settings > Technical info > Power.

Please keep me posted.

 

Best regards,

Jenniffer

 

 

 

0 Kudos