Google nest thermostaT wont connect

[JoannaGray]

I have the google nest system to manage my central heating across three zones and hot water. One of the thermostats has fallen off the app and I can’t get it to reconnect. Thankfully it still works manually to operate my heat but I can’t operate it remotely or manage the schedule. Ive tried everything listed in other posts and help articles. Switching it off, resetting, removing the unit and charging it. Resetting my wifi etc etc. All to no avail. I would really really appreciate being able to speak to a human for some help to fix this please. 

[JoannaGray]

How on earth do you access technical support for the google nest system?! A phone number appears to be non existent. All the troubleshooting advice on the webpage is useless unless it’s a simple problem. Ive now tried posting here to no avail too. Ive paid a lot of money for the Nest system and one of my thermostats has stopped working. Really disappointing!! Can someone please help!!!!

[JoannaGray]

Also, if @David_K ’s pinned post is supposed to help, it doesn’t! I have 3 learning thermostats and two of them are working perfectly. So it’s not a wifi problem. I have tried everything to reset the one that’s not working but it still won’t connect to wifi. 

[JoannaGray]

This is just a waste of time isn’t it. There is obviously zero aftersales support for Google Nest. 

[Markjosephp]

Hello JoannaGray,

I'm sorry for the inconvenience you are facing with your Nest Thermostat, particularly the difficulty in reconnecting one of the thermostats to the app. I understand how crucial it is to have all components functioning seamlessly, especially when it comes to managing your central heating and hot water across multiple zones. I appreciate your efforts in trying various troubleshooting steps, and I'd be happy to shed some light on the situation here.

If you wish to have real-time assistance, you can contact us by filling out this form. Also, you can give these steps a try as well:

For the Nest Learning Thermostat or the Nest Thermostat E:

1. Perform an Account Connection reset on your thermostat.
2. Go to the Reset settings and select Account Connection.
3. Reconnect the thermostat back to the Wi-Fi network manually.
4. Once connected, proceed to the Nest App option to generate the codes and continue adding it to the Nest app.

For the Nest Thermostat 2020 model:

1. Perform a factory data reset to bring it back to its default settings.
2. Remove the thermostat display from its base and disconnect the batteries for a few seconds.
3. Put the display back on its base and proceed with adding it to the Google Home app.

I hope this helps, and feel free to ask if you need more help.

Best regards,
Mark