Google nest thermostat Gen.3

[Sxc66]

How do I get google to honor my warranty I've tried everything and my nest doesn't see the network at all. It use to work just fine since I purchased the thermostat back in Sep. Of 2022 

So where can I send my nest to for repairs or replacement 

[David_K]

If you've already tried all the steps listed in the help article below, the best thing to do is contact the Google Nest support team directly. Let the agent know the steps you've already tried.

Troubleshoot setup: thermostat doesn’t show your Wi-Fi network - Google Nest Help

1. Go to Contact Us - Google Nest Help
2. Select "Thermostats", type a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step" until you see the contact options.
4. Choose to get a call or call or chat with the team as available in your country.

[Markjosephp]

Hello there,

I wanted to ensure that everything was covered here.

Thanks for the help here, @David_K.

@Sxc66, how's it going? Have you had a chance to contact our support team? If you haven't yet, I'd be happy to take a look at this for you.

Could you please tell us more about it? Are you getting any message codes or reports in the network settings? If so, what's the code?

I'll look forward to your response.

Regards,
Mark

[Jenelyn_O]

Hi everyone,

Chiming in — I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.

I appreciate your help, @David_K and Mark.

Best,

Jenelyn

[Jenelyn_O]

Hey Sxc66,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Thanks,

Jenelyn