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HELP!! Can't Get Google to Respond to Warranty Claim

dgkatzenbach
Community Member

‎08-16-2023 01:37 PM

We have 3 Nest thermostats and 2 of them are having issues and need to be replaced.  I have submitted 2 warranty claims via the online form and have not received any response from Google.  I cannot find any phone # online to call.  Is there any way to call Google for help??  Or some other way I can get Google to respond?? I need to get these thermostats replaced.  

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David_K
Platinum Product Expert
Platinum Product Expert

‎08-16-2023 01:40 PM

If you would prefer, here is how to contact the Google Nest support team directly.

  1. Go to Contact Us - Google Nest Help
  2. Select an appropriate product or category, type a brief description of the issue, then click Next.
  3. Click Other, then click Next step.
  4. In the Resources section, click Next step.
  5. Choose to get a phone call, call or chat with the team, depending on availability in your country.
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