Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Forgot pin code and can not connect to wifi
As title says i have a nest thermostat but i forgot pin code and my internet provider has chaNye so no Wifi. How can reset thermostat back to factory settings? Thx
UK Nest Thermostat - Control Oil Boiler Central Heating & Electric Immersion Hot Water Heater?
Current setup -Heating: Oil fired boiler for central heating, with a separate heating pump. (plugged into 3 pin mains)Hot Water: Electric immersion heater, controlled manually by a regular switch. No timer etcWould like a Google Nest Smart Heating Co...
Nest 3rd Gen install issues with Lennox furnace and thermopump in Canada
Heat using thermopump and fan (for circulation not working)EqptFurnace Lennox CBX27UH-036-230-6-02Thermopump Lennox XP14- 030-230-09Replacing Lennox thermostat X4147(with Air Exchanger)Lennox System is an O (reverse valve energized on cool. As is mos...
New (upgraded) AC Equipment - Early ON feature comes on too early
I've had my Nest for years on a 13 SEER AC unit. Over time our AC was slowly dyeing, we even got an automated email from the nest that our AC was running too long. (coils would freeze blocking airflow due to leak in coolant)I like the "Early-ON" feat...
Resolved! Nest thermostat 3rd Gen not connecting to the Heat Link
Hi, I am trying to connect the thermostat (3rd Gen) to its Heat link without being successful.The Heat Link has a blue flashing light.I followed the steps below, suggested in a different thread:- Brought the display while it's attached to the base an...
Heatlink not working, no light, unable to reset, hot water is working.
I have had my Nest Thermostat for almost 2 years without an issue, however, within the last 2 weeks the heatlink has no lights and the thermostat has an H71 error.We have had no power cuts and I am unable to reset the connection as the heatlink appea...
Heat Link is dead
Hi There - I’m getting error message H71 - but heat link is dead - no lights and unable to reset. Have had no power/electrical/heating issues or work done. The set up has been working fine for the past 2 years and I have no idea what has happened. Po...
W5 error problem
W5 error problem, have tried all the troubleshooting suggestions but nothing works. Please help
Repeated H1 - Error . Can’t connect to heatlink
I’ve had the set thermostat for over 3years and it’s all worked fine. Recently my connection between the thermostat a nd heat link fails. The WiFi stays connected but I still have the loss of connection.I be reset and reconnect multi times as per the...
Can't and thermostat to Vivint
So I just bought a Nest Thermostat with the intention of adding it to my Vivint Sky panel. The Vivint panel wants a pin from Nest in order to add the thermostat. Any direction on how to get said pin?
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