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Have Rh and Rc, no jumper wire

Gbenson
Community Member

Support says compatible, but set up through google home says not compatible. I have a blue c wire   

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

Can you share a photo of your current wiring setup?

To confirm, which model of thermostat is it that you've bought?

How to tell which Nest thermostat you have - Google Nest Help

CoolingWizard
Platinum Product Expert
Platinum Product Expert

@Gbenson , if you have both a wire in Rh and Rc then you likely have separate Heating and Cooling systems. In this case you only solution is a Nest Learning Thermostat 3rd Generation.  You currently have a Nest Thermostat and not the learning model. Only the Nest Learning Thermostat has both the Rh and the Rc connections you will need. 

AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner. If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Hi folks,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

 

I appreciate the help, @David_K and @CoolingWizard.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi Gbenson,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn