Heat Link Issue

[Nadit1979]

There is no power on the heat link. No lights and clearly not working. There is no power going into it but nothing happening with the device. 

I did post before and a link was sent to me to report the problem again and I filled the form in twice but not heard anything back. Then my previous post was closed.

Help!

[AndaD]

@Nadit1979 I am sorry about this, but from what I can see in the previous post, my colleagues and I tried to contact you regarding your issue, but you became unresponsive. No worries — we'll continue and assist you now.
 

[AndaD]

Now we'll need to authenticate your account. Please navigate to https://bit.ly/3r4qwdd and sign in with the email address linked to the Nest account before clicking "Yes". Let us know when it's done please.

[Nadit1979]

Hi. I have just done this. Thanks

[AndaD]

Your account was successfully authenticated. Thank you so much for helping us diagnose this issue. From this point on, we'll set up a replacement for your unit. It looks like your area is covered by our installation partner BOXT, who offer next day installation services. We can send you the information required to book your replacement device with them; please note that choosing this option will require a credit or debit card only as part of the booking process, but no charge will be applied.

Rest assured, an email with details will be sent where the entire process is explained and it will guide you through everything so that we get things up and running in no time. We appreciate your cooperation. 
 

[Vladut]

Hi there, just checking in with you. Do you still need help?

[DragosC]

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!