Heat Link Stopped Working - H71

[robpop78]

Hi. My Nest Thermostat is 18 months old and the Heat Link has stopped working. No lights showing. It's within the 2 year warranty period. How can I get this replaced?

[DragosC]

Thanks for letting us know @robpop78, 

Could you tell me please when did the situation start occurring first and when was the thermostat installed?

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?

[robpop78 · Accepted solution]

Hi. I rang Google Support in the UK and they replaced the Heat Link under warranty. It is concerning though that this component would break in as little as 18months. I hope this is not something that will happen in another 18 months time!

[DragosC]

Thanks for letting me know @robpop78.  That's great news. In this case, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe! 
 

[Hols606]

Hi I also have the same issue. I've tried holding the button, turning power on and off and no lights on the heat link at all. There's power to the heat link, it's just not working. 

Boiler and thermostat were installed 16 months ago. 

[DragosC]

Thanks for letting me know @Hols606, please fill out the template above as well. 

[Hols606]

Could you tell me please when did the situation start occurring first and when was the thermostat installed? Today 22/03/22 & installed November 2020

Also, please answer to the following questions:

Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode? Nothing happens when pushing the button & no lights at any time on the Heat Link

Are you seeing any wiring report or error on the thermostat and/or the app? H71

Have you had any recent power cuts in your area? If yes, has the power been restored? No

Have you recently had service or maintenance on your electrical, plumbing, or heating system? No, boiler serviced November 2021

If yes, how long was the power off for? (Be specific.)

Could you tell us please if you've checked on the breaker switch and fuse box? No problems with it

Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference? No

[DragosC]

Thanks @Hols606, we've sent you an email. Please take a look at it. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.