Heat Link broken

[Lauwens]

Heat Link was wired for power with the 240v and thermostat connected to it for the 12V few weeks ago suddenly both don't get any power. Tried to power cycle and left it disconnected for a while but the HeatLink doesn't give any sign of life. Powering the usb port makes the heatlink light yellow but nothing else. 

Is there a possibility to replace the broken heatlink? I have had everything for 4 years without a problem, but this happened without any changes or obvious cause.

Regards

[Vladut]

Hi there, thank you so much for reaching out!

I'm so sorry for any inconvenience caused by this. Can you tell me if you've tried to press the button on the Heat Link for 30 seconds and check if any lights come up?

[Lauwens]

Yes, just checked it again, no lights 

[Vladut]

Thank you so much. Can you please answer the following questions:

What type of Nest Thermostat do you have?
Have you recently had service or maintenance on your electrical, plumbing, or heating system? 
How many zones are present in your setup? 

[Lauwens]

No problem

it is a Nest Learning Thermostat V3
nothing changed in the recent year to electric, heating or plumbing
just one zone

[Vladut]

Thank you. Can you also check the breakers? Can you turn them off and on again?

[Lauwens]

Yes, checked those before and also tried a different outlet on a different breaker, no changes

[Vladut]

I've just sent you an email with some steps. Can you please have a look?

[Lauwens]

Thanks, just filled in the form

[Vladut]

Thank you so much. Can you please give us the social handle name you used?

[Lauwens]

Sure, I used the same as here: lauwens

[Vladut]

Would it be possible to fill another form? We cannot seem to find the previous one.

[Lauwens]

no problem, just filled in a new one... 

[Vladut]

Thank you so much. Now I've just sent you another email. Can you please have a look?

[Lauwens]

yes, just verified

[Vladut]

Great. No we need to make one more step. Can you please check for the other email I've sent?

[Lauwens]

Just tried the link but got :

Link for providing consent has expired. Please request for a newer email.

[Vladut]

I've just sent another one. Can you please check?

[Lauwens]

yes, this one worked

[Vladut]

Thank you so much. Did you notice any power outages recently?

[Lauwens]

None this year

[Vladut]

Can you please try to activate the Manual Mode one more time?

[Lauwens]

Sure, just tried again, no lights ever come up

[Vladut]

Thank you so much. I've just sent you another email. Can you please reply to it?

[Lauwens]

Thanks, replied and awaiting further instructions

[TudorL]

Hi there, it seems that your case has been handled by our colleagues on email, so I'll close this thread for now, but if there are any other questions, you can always open a new thread or reply to one of our email. Thanks for reaching our community and have a good day!