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Heat Link disconnecting from Nest 3 Thermostat

MikeLdn
Community Member

I have seen a few posts relating to this problem but no specific solution to an intermittent issue like the one I have. I had the thermostatic fitted professionally about two weeks ago, it was working perfectly for approximately seven days and then it stopped connecting, when I looked into the problem it reconnected without having to do anything, This has now been repeated a few times, perhaps once every two or three days. 

Aside from moving the thermostat nearer the heat link are there any other relatively simple solutions? My thermostat is on a wall in a hallway. Can you get an extension cable for the heat link itself?

Many thanks

Mike

2 Recommended AnswerS

MikeLdn
Community Member

I rebooted the heat link and so far it’s fixed the issue. 

Hopefully…

 

Thank you

View Recommended Answer in original post

5 REPLIES 5

Frustratedddd
Community Member

You could move the Heat Link closer as you say, but there is no extension as such.

There are issues with DECT phones if you have one, or anything that with a remote signal may be?

You could always reset, and try a connection again, just in case there may be an odd gremlin.

Jeff
Community Specialist
Community Specialist

Hi MikeLdn,

I just wanted to jump in real fast to see if you saw Frustratedddd's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

MikeLdn
Community Member

I rebooted the heat link and so far it’s fixed the issue. 

Hopefully…

 

Thank you

Jeff
Community Specialist
Community Specialist

I'm happy to hear things are working well for you, MikeLdn. Before marking this as resolved, we can leave it open for a little bit to see if things remain reliable for you. If you need anything else, just let me know.

 

Thanks,

Jeff

MikeLdn
Community Member

thank you