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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4639 Views
  • 0 replies
  • 5 kudos

Nest Heat Link - Faulty

My heat link has stopped working after 2 years. My second heat link is working fine. The faulty heat link has 230V connected however, the unit is completely dead, no lights, won’t reset etc. how do I get a replacement heat link?

Lyons01 by Community Member
  • 295 Views
  • 2 replies
  • 1 kudos

Trouble connecting to pre existing app

We already have a nest learning thermostat and app successfully set up. We just installed another one in a second house and connected it to the wifi. Having trouble adding it to the same app as the first house. Wont connect. Can we use the same app o...

Latkeman by Community Member
  • 160 Views
  • 0 replies
  • 0 kudos

Resolved! power outage

Hello, I have a nest thermostat in a vacation home that I keep set at 50 degrees for the winter. The home experienced a power outage for 3 days. The Wifi has not re-paired with the device (not my worry) but I am curious now that the power is back on ...

saj by Community Member
  • 1975 Views
  • 3 replies
  • 0 kudos

Replacement heat link

Heat link has failed H72 code appearing- electrical engineer has advised that we need replacement heat link. Concerned as I can see a number of treads referring to this issue seams to be a widespread problem. Installed approx 1.5 years.

Quinna30 by Community Member
  • 358 Views
  • 3 replies
  • 1 kudos

nest thermostat shows as offline on nest hub display

i installed a Nest thermostat and downloaded the Google Home App. i also installed some smart light bulbs. everything connect to wi-fi with out any issues, i can control all the lights and the thermostat through the App on my phone. then i added a Go...

jdogpat by Community Member
  • 249 Views
  • 1 replies
  • 0 kudos

Google Nest Thremostat

Purchase 2 Google Nest Thermostats for my home which has 2 zones. I installed the 1st one on the 1st floor and discovered the motion sensing feature doesn't work. Investing further it seems I need to add a C-wire or purchase a Google power connector ...

Handyman by Community Member
  • 323 Views
  • 3 replies
  • 0 kudos

Nest Temperature Sensor Not Connecting, Even When in the Same Room

Purchased and installed a new Nest Smart Learning Thermostat Gen 3. Connected one temperature sensor successfully. It worked for a couple of hours, but when I checked the app later it was displaying unable to connect error. I've went through the vari...

Akin67 by Community Member
  • 643 Views
  • 3 replies
  • 1 kudos
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