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Heat Link

KirstyJane
Community Member

Having trouble with this…. I spoke to a Google member about 2 weeks ago abs was told I would get a call as it had to be escalated to someone higher. 
Moved in to a property which has Google nest and heat link. Followed the instructions and had to reset the factory settings. Done this. 
Then me and the Google staff tried for a further 1hour and 40 mins. And it still wouldn’t link from the thermostat to the heat link on the wall. 
As I’ve said I’ve been waiting for a call back. Haven’t received one. Does anyone know what I can do?

3 REPLIES 3

DragosC
Community Specialist
Community Specialist

Hi there.

 

Thanks for letting me know. Could you provide me please with a case number from your previous interaction so I can take a look at it? 

DragosC
Community Specialist
Community Specialist

Hi there @KirstyJane, I'm just checking in. Do you still need our help? Keep us posted. 

DragosC
Community Specialist
Community Specialist

Since I haven't heard from you in a while, I'll have to close this thread. Should anything else come up, please open another thread and we'll take it from there. Have a good one and stay safe!