Heat blows when system is “cooling”

[kbradylong]

My Nest Thermostat (1st generation) worked great in my last apartment. But since I moved and installed it in my new place it blows hot air when it is trying to cool. (It blows hot air when it is trying to heat as well). 
I am in an apartment complex so I have limited knowledge of the systems being used. 
many help would be great!

[zoeuvre]

Hi kbradylong, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Please answer the following: 

1. What is the make and model of your cooling and heating system, including the make and model of the fan-coil or air-handler units?
2. Does your HVAC system use a multi-speed or variable-speed fan?
3. Did you check the O/B wire configuration and try changing the O-wire to B-wire configuration or vice versa?
4. Are the breakers turned on?
5. Did you recently experience a brownout or blackout?
6. Did you have any construction or maintenance work done on your home?
7. Do you see any message or code on your thermostat?
8. Lastly, go to Settings > Technical Info > Power of your thermostat to gather its power readings.
   • Battery
   • VOC
   • VIN
   • IIN

I'll look forward to your response.

Best,

Zoe

[kbradylong]

1. What is the make and model of your cooling and heating system, including the make and model of the fan-coil or air-handler units?

I don't know. I am not sure which unit outside is for my unit.

1. Does your HVAC system use a multi-speed or variable-speed fan?

I don't know.

1. Did you check the O/B wire configuration and try changing the O-wire to B-wire configuration or vice versa?

Where would I find this? I saw all the other questions on the community that refer to O/B wires but I could not find the info on my thermostat

1. Are the breakers turned on?

Yes

1. Did you recently experience a brownout or blackout?

No

1. Did you have any construction or maintenance work done on your home?

No

1. Do you see any message or code on your thermostat?

No

1. Lastly, go to Settings > Technical Info > Power of your thermostat to gather its power readings.
   • Battery - good
   • VOC - 3.300V
   • VIN  - 31.906V
   • IIN - 385
   • PS: C-385
   • Impedance: 1235 mOhm

[Markjosephp]

Hey there,

I wanted to stop by and see how I could help.

Thanks for looking into this, Zoe.

@kbradylong, I appreciate you with the details. Big help! Could you please give these steps a whirl?

1. Open the Google Home app.
2. Tap your thermostat icon.
3. At the top right, tap the Settings.
4. Select Thermostat.
5. Scroll until you find Heat Pump. It should show which wire configuration is currently selected.
   1. If the O option is highlighted, select B.
   2. If the B option is highlighted, select O.
6. To make sure the issue is resolved, test your heating and cooling again.

Keep us posted.

Regards,
Mark

[kbradylong]

Hello Mark,

Thank you for your reply. There is no heat pump option in the settings. 

[kbradylong]

 

 

[Markjosephp]

Hello kbradylong,

Thanks for the screenshot. Could you also share with us your Nest Thermostat's wiring from its base?

Keep me posted.

Best,
Mark

[Markjosephp]

Hey there,

Checking back in — how's it going? Have you managed to take a photo of your thermostat's base? Let us know so we can move forward.

Best regards,
Mark

[Markjosephp]

Hi kbradylong,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Thanks,

Mark