Heat link not working

[Ncrocky]

Heat link has no lights except when I plug usb in.  But still doesn’t control heat in room.  Tried all the help suggestions, but looks like it may be a fault with the heat link terminal.  Only 16 months old.  Any suggestions as still under warranty so I assume a replacement won’t be an issue?

[AlexD]

Hi @Ncrocky , I am sorry to hear you are having issues with your device and would be happy to try and assist.

If you have not already, try and check all breakers and switches, to make sure nothing has tripped. Also check the boiler as it sometimes has a separate isolation switch, make sure it has power. 

If it all looks good you can try and power cycle the Heat Link, if you are comfortable in doing so. Turn off the power to the Heat link for a few minutes and after turn it back on. See if it has any reaction when you press the button on it after.

Best regards,

AlexD

[Ncrocky]

Thanks AlexD - spoke to google support and was under warranty so I have a replacement heat link being posted out.

[AlexD]

That is great to hear @Ncrocky . I am happy to hear you managed to get in touch with my colleagues and get things back on track.

If anything else comes up don't hesitate to let us know here. We are all always happy to assist.