12-11-2022 01:25 AM
I’ve used NEST for years without issues but this week my device seems to be completely ignoring the schedule and turning itself on most of the day, costing me a fortune in gas (£10 per day!)
I haven’t changed any settings.
anyone else has this problem?
12-11-2022 12:18 PM
Mine comes on random times of the night, I turn down to 9° at night and get woken at say 2am to heating on and thermostat set to 18°.
12-15-2022 04:25 AM
Hi @HandspringGuy, @ciderman, thanks for reaching out. I'm sorry to hear you're experiencing this issue, but we'll sort this out together. Let's start with a few questions:
What type of Nest thermostat do you have?
Did the issue happen during installation or after installation? Was it installed by a Nest Pro or by a regular installer?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
Have you tried any troubleshooting steps before contacting us?
How many thermostats do you have?
12-15-2022 07:58 AM
12-15-2022 08:34 AM
George
it was fitted by a Nest approved specialist.
didn’t have issues at first. Only the last couple of months. It seems to keep the heat on all night and completely ignores the schedule.
12-16-2022 08:13 AM
Thank you for your answers. Can you please check if the schedule on the thermostat matches the schedule on the Nest app?
12-19-2022 02:28 AM
Hi there, just checking in with you. Did you manage to check the above message?
12-21-2022 10:51 AM
It's been a while since this thread was last updated so I'll go ahead and lock this thread. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.