Home report nest

[Morston]

Cannot open my home report it is encrypted

[EdwardT]

Hi Morston,

Thanks for reaching out. Could you tell us more about what's happening? Please share a screenshot of what you're seeing so we can take a closer look.

Thanks,

Edward

[EdwardT]

Hey Morston,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi Morston,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[Morston]

I thought my first report was encrypted. but now think it was reduced as only 2 weeks information.  IS that right

[EdwardT]

Hi Morston,

Thanks for the response. The Nest Home Report is a monthly email that summarizes your energy use, safety events, and more for the Nest products in your home. Home Reports are sent out during the first or second week of every month. Your first Home Report may be incomplete, covering only the days of that month when your new Nest products were installed. 

Thanks,

Edward

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread after 24 hours.

Thanks,
Mel