Hot Water scheduler not kicking in

[annettegarnham]

Hello,
can anyone help? We’ve had a nest home for four years and it has worked like clockwork until four days ago…. Now the program schedule for hot water isn’t kicking in automatically like it should.  The boiler light doesn’t come on and I have no hot water.  I still have heating (which is also scheduled), the only schedule that’s not working is the hot water one.

Has anyone else experienced the same and, if so,  how did you fix it please?  I can’t get anywhere with the nest support- they no longer have call centre or call back service etc.

Thank you.

[AlexD]

Thanks for reaching out to us here @annettegarnham . I am sorry to hear you are facing difficulties with the hot water and I would be happy to try and assist.

We still have support available over social media, email, chat and live phone. You can use this link to see all our contact options. Just fill out the cases and as long as you are between 08:00 - 19:00 weekdays and 09:00 - 17:00 weekends, you will get all the contact options.

When the hot water is supposed to be on. Do you see it as on in the Nest app, hot water icon saying on or being orange, as per the schedule?

[AndaD]

@annettegarnham

Hi there again, just checking if you managed to contact us via the link my colleagues offered you above? Make sure to let me know if you still need my help, I'm here to assist you.

[joomwalker]

9 seconds ago

Hi go settings on the actual nest thermostat and find Hot Water. Change from disabled to Enabled!!!

How frustrating is that!

[george_t]

Hi @joomwalker, thanks for reaching out. Do you experience the same issue @annettegarnham? If so, let me know and I will be happy to help you.

[joomwalker]

George, my issue was resolved by enabling hot water in settings on the nest thermostat. Thanks

[george_t]

I'm glad to hear that. Should you need any more help, we're a message away.

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.