11-02-2021 01:00 AM
My E thermostat was disconnected when i went on holiday. When i came back the battery had died completely. I plugged the thermostat back in and once waiting 2-3 hours to get charged, i have this symbol on the screen.
When i press for 10 seconds plus, the Google 'G' sign appears for a short time then it goes back to the house/arrow sign. This product was provided by my energy supplier and they indicated that any problems have to be dealt with through Google. Please advise
11-02-2021 03:20 AM
Hi I have the same issues with my stat trying to connect up for 1st time but have code TD023
11-11-2021 11:45 PM
Any luck? I'm facing the same issue too
11-11-2021 05:33 PM
Have you been able to fix this ?
11-11-2021 11:36 PM
Nope it is still the same
01-13-2022 12:12 PM
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
01-17-2022 10:13 AM
my nest connected up to the wi-fi and was set up but after 1day it again disconnected . The thermostat was connected to heat link and has worked for about 1 month i tried to reset thermostat but now have arrow and house sign on thermostat display and can’t get it to work could you please advise
01-17-2022 09:34 AM
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
12-04-2021 03:23 AM
I hace the same problem: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-E-not-connecting-to-app-TD023/m-p...
Does anybody knows how to fix it? My Nest is new, so it is the initial installation
01-17-2022 11:08 PM
In my case, I had to phone Google Technical Service. After some tests with them I had to send my thermostat to Google and they sent me another one that worked well
01-20-2023 01:37 AM
I’m having that problem . How did you resolve it?
01-20-2023 03:25 AM
As I said in my last reply (01-17-2022 11:08 PM)