House & Arrow Symbol

[PutridRobbie]

My E thermostat was disconnected when i went on holiday. When i came back the battery had died completely. I plugged the thermostat back in and once waiting 2-3 hours to get charged, i have this symbol on the screen.

When i press for 10 seconds plus, the Google 'G' sign appears for a short time then it goes back to the house/arrow sign. This product was provided by my energy supplier and they indicated that any problems have to be dealt with through Google. Please advise

[Steveash]

Hi I have the same issues with my stat trying to connect up for 1st time but have code TD023

[Manishr]

Any luck? I'm facing the same issue too

[Manishr]

Have you been able to fix this ? 

[PutridRobbie]

Nope it is still the same 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Steveash]

Hi Jake 

my nest connected up to the wi-fi and was set up but after 1day it again disconnected . The thermostat was connected to heat link and has worked for about 1 month i tried to reset thermostat but now have arrow and house sign on thermostat display and can’t get it to work could you please advise

[Jake]

Hey all,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Gorka]

I hace the same problem: https://www.googlenestcommunity.com/t5/Nest-Thermostats/Thermostat-E-not-connecting-to-app-TD023/m-p...

Does anybody knows how to fix it? My Nest is new, so it is the initial installation

[Gorka]

In my case, I had to phone Google Technical Service. After some tests with them I had to send my thermostat to Google and they sent me another one that worked well

[Wendles1]

I’m having that problem . How did you resolve it?

[Gorka]

As I said in my last reply (01-17-2022 11:08 PM)