How to send an invitation to family member

[HenryD]

Hi.  I am having trouble getting the Google Home app to accept an email address. I get to the invitation page but it will only allow me to type the first character of the email address that I want to use. Any help please. 

thanks

[MplsCustomer · Accepted solution]

@HenryD 

There are several recent posts in this forum reporting the same defect, with no response from Google Nest.

You could try contacting Support:

https://support.google.com/googlenest/gethelp

[HenryD]

Btw.  I did speak to support but they did not say there was an obvious solution.  

[HenryD]

thanks.  That is disappointing.  It is possibly because I have to use a gmail account. Or perhaps it will work if I accept a request from the family member.  

[MplsCustomer]

@HenryD 

You do have to use a gmail account in household invites. But having the screen accept just one character for the email address seems to be a newly introduced defect.

[HenryD]

Thanks.  Do you know if both devices have to use gmail accounts?

[MplsCustomer]

@HenryD 

What do you mean by "both devices have to use gmail accounts"? All Google Nest household members, including the owner, have to have gmail accounts.

[HenryD]

Thanks.  Ok, that might be where the problem is.  I’m using an iCloud account as the Onwner.  Will start again. 

[Jake]

Hey HenryD,

Thanks for the help MplsCustomer.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hi HenryD,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake