I am having issues w/nest thermostat, I can't connect it to the wifi and the AC is running non stop

[rgaila]

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Original Poster: Carmen Acevedo 

I really need help, I had a power outage because of a storm.  I lost internet for four days and ever since my AC is running, I am not able to regulate the thermostat, nor connect it to the internet.  I am frustrated as there is no a number to call or anywhere for me to find help.  Please let me know what to do, I am concern my electricity bill is going to come through the roof.

Thanks,

CA

[rgaila]

Hi Carmen, 

My sincere apologies for the delay in response, and sorry to hear about your thermostat issues! Having a freezing house is no good. Let's see what's going on here.

I need a couple of details before we can get started.

• Are you receiving a specific error code on your display regarding connecting to WiFi? 
• Did your device recently update its software to the latest version (6.1.1-2)? 
• Which troubleshooting steps have you tried out already? 

Thank you for your patience with us! I'm hopeful we can figure this out together. 

-From Ai, Community Specialist.