Hello Phyllis1,
I'm sorry to hear that you're experiencing difficulty logging into your Nest account. This issue could be caused by various factors, and I'd be happy to offer some suggestions to help you troubleshoot.
- Try the Nest Web app and sign in with your credentials.
- Open an incognito or private browsing window and try logging in. This helps rule out any browser extensions or settings causing the problem.
- Sometimes, stored cache and cookies in your app can cause login issues. Try clearing the cache, and then attempt to log in again.
- Uninstall and reinstall the Nest app or the Google Home app.
- If you haven't already, consider resetting your Nest account password. This can be done through the "Forgot Password" link on the sign-in page. Follow the instructions sent to your email to reset your password and attempt to log in again.
- Ensure that your internet connection is stable. Sometimes, connectivity issues can prevent successful logins.
- If possible, attempt to log in using a different device. This can help determine if the issue is device-specific.
I hope this helps.
Regards,
Mark
