Incompatible device?

[Slads117]

I recently bought a nest and went to install, but the app said the wiring is not compatible with the nest (note, it is quite an old system). 

seeing the following wires (picture attached). Appreciate any insights anyone may be able to provide! 

R, B, W1, Y1, W2, G

[Slads117]

 

[JenniferV]

Hi Slads117,

Thanks for reaching out and I'm sorry for the late response. Based on your photo, it looks like your wiring is compatible with the Nest Thermostat. Could you please provide the make and model of your HVAC system?

Thanks,

Jennifer

[MelbaDT]

Hey there, 

Checking back in should you still need our help here. Let us know by replying to this thread. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Slads117]

After calling nest, my furnace was not compatible with the new nest thermostat. I had to upgrade to the best learning thermostat, and then I was able to get it working. Thanks

[MelbaDT]

Hey Slads117, 

Gotcha and thanks for getting back to us. We're glad to hear that you've got it sorted out with the help of our support team. 

Feel free to let us know if you have any further questions in mind. 

Best, 

Melba

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,

Ryan 

[Jake]

Hey all,

I wanted to check in, and ensure everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours.

Best regards,

Jake