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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4531 Views
  • 0 replies
  • 5 kudos

Wiring configuration help

 Can someone please tell how to connect this to Nest Gen 3 thermostats. R B D wires  

8B6B7478-1F18-4756-A6E0-CEA1DDE6EFB2.jpeg 5A9E4F82-9BD2-4861-A376-2156BB14094F.jpeg
Osmanh by Community Member
  • 207 Views
  • 3 replies
  • 0 kudos

2 power connectors wired to Taco SR506

I have a Taco SR506 relay running 5 zones of heated floors. 3 of the zones I'm running with manual thermostats. 2 (zones 3&4) I'd like to run the Nest Learning thermostats. I was told by Taco I should be able to run 2 Nest Learning Stats without runn...

taco wiring.jpg

How do I make a complaint about the recent customer support

I want to know how to make a complaint please can you tell me what the process is?Case ID [1-2895000032812]I recently contacted the Nest Helpdesk because my Nest thermostat was triggering my boiler to fire up despite neither the heating or hot water ...

Crane201 by Community Member
  • 239 Views
  • 2 replies
  • 0 kudos

Nest thinks heating is on but boiler is off

Nest & boiler are both 5 years old.In the morning the nest shows as heating, but the boiler is off.The radiators are warm though so it has been on at some point in the early hours.If I turn the heating down then up on the nest then the boiler fires u...

hkymre by Community Member
  • 412 Views
  • 8 replies
  • 0 kudos

Thermostat isn’t working

My heat link and thermostat have become disconnected somehow and I cannot reconnect them. I have tried restarting the heat link multiple times and moving the thermostat closer.where do I go from here? Do I need to get a new heat link?

Jy3667 by Community Member
  • 169 Views
  • 1 replies
  • 0 kudos

Nest Home Report

I have accidentally deleted the Nest Home Report emails for October and November. . Does anyone know how I can get a copy for the last few months? I have called the Nest helpline but they said I could only look at my energy usage for the last 10 days...

Heat link not connecting no error

We have a heat link for about half a year now. But now it contantly gets an orange/yellow light. The thermostat does not display an error message and keeps trying to heat our home, but with the orange light, the heat link doesn't start up our heating...

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