Installation does not go on

[DaveF]

I just hooked up the nest and wires are all connected but power does not go on

 

 

[Patrick_Caezza]

You have a heat pump system and not a conventional system.

Use the lower Heat Pump labels and just match the label to the Nests label. You don't need any of the jumpers, so don't install them.

[DaveF]

It now says no power. Google support said to get a tester ro test the voltage. Off to Home Depot

[Patrick_Caezza]

Check the fuse on the control board in the furnace/air handler and see if it has blown. Most fuses look like an automotive fuses.

[DaveF · Accepted solution]

AC company came out. A short because how dry wall was installed. Screw from Nest hit the wire. Fuse also needed to be replaced.

[Ryan_G]

Hi DaveF,

Thanks for reaching out here in the Google Nest Community.

I'd like to jump in here and check how it's going with your Nest Thermostat. It's also great to hear that you and your AC technician has figured out what seems to be the main problem.

Let us know how it goes by replying to this thread and we'll be glad to assist you.

Thanks for your help here, Patrick_Caezza.

Regards,

Ryan

[MelbaDT]

Hey there, 

Checking back in should you still have further questions here. Else, we'll go ahead and lock this thread after 24 hours. Should that happen, feel free to start a new thread in the Community if you have any new issues, updates or just a discussion topic. 

Cheers, 

Melba

[DaveF]

Wire was shorted from the bottom where the nest screw went in. Liquid tape fixed it!

[MelbaDT]

Hi DaveF, 

Got it — thanks for sharing and we're glad to hear that it was all sorted out. We'll then consider this as resolved and will be locking the thread after 24 hours. Should you need anything else in the future, feel free to start a new thread.

Cheers, 

Melba