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Is there a way to tell which thermostat an Action Needed message is for?

BethC
Community Member

We have 3 Nest Thermostats. I received an Action Needed email stating, "We’ve identified an issue with the installation of your new thermostat" and it suggest installing a Nest power connector however it doesn't indicate which thermostat it's for. I looked at everything in the app for each thermostat and don't see any notifications there. Is there a way to tell which thermostat the message is for? Thanks.

23 REPLIES 23

CoolingWizard
Platinum Product Expert
Platinum Product Expert

If look at the “Technical” information for each thermostat, one of them might show a much lower battery charge.  

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

@BethC 

How do you have the thermostats wired?

Are they all wired the same?

How long have the thermostats been installed?


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BethC
Community Member

Hi @Patrick_Caezza. They are wired. Two have transformers and one has a Google Power Connector. They've been installed for about 6 months.

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Does the one with the power connector also have a transformer? If it does, did you remove the jumper on the power connector? Not pulling that jumper might cause that message.

Do the two Nest thermostats that don't have the power connector have a C wire?

2022-04-06_182952.jpg

 


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BethC
Community Member

Hi @Patrick_Caezza. The one with the power connector does not have a transformer. None of them have a C wire. Also, FYI, we're using the thermostats with a radiant floor heating system with a Triangle Tube boiler. There's only heat, no A/C.

CoolingWizard
Platinum Product Expert
Platinum Product Expert

All conventional HVAC systems have a transformer for the power needed to control the system.  The R,Rc,Rh on a thermostat is power sent from the transformer to the Thermostat.  The thermostat sends this power back to the HVAC equipment on the Y wire to start cooling, the W wire to start Heating, and the G wire to start the blower fan. 

Boilers are a bit different. Some of the simpler boiler systems do use 24Volt AC control systems.  Some do but the transformer is contained inside the main power block such as the Honeywell boiler control. If you can get a picture of the boiler, often there is a manufacturer label showing the wiring schematic. With that I look up the unit and see what type control system it is using for you. 

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.
If my answer solved your problem, click Recommend this Answer below, and If it helped you, please give a Kudo.

Hello there,

 

I'm sorry for the delay. I wanted to ensure that everything was covered here.

Thanks for the input, @CoolingWizard and @Patrick_Caezza.

@BethC, how's it going? Have you managed to check which thermostat draws power? As mentioned above, you can verify them using the power readings in the Technical Info or Equipment settings. Please let us know if you have more questions.

Regards,
Mark

BethC
Community Member

Hi Mark. All 3 are drawing power. We looked at the settings and all have similar battery power too. 😕

Markjosephp
Community Specialist
Community Specialist

Hi BestC,

Thanks for letting me know. Additional questions: when was the last time you received the email? Do you have a zoned system? Also, did you install your thermostats at the same time?

Keep me posted.

Regards,
Mark

Jenelyn_O
Community Specialist
Community Specialist

Thanks for assisting this thread, @CoolingWizard, @Patrick_Caezza, and Mark.

 

Hi there,

 

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey there,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

 

Thanks,

Jenelyn

BethC
Community Member

Hi. Thank you for checking. I'm not sure if we have the issue resolved however I don't really know where to go from here.

Jenelyn_O
Community Specialist
Community Specialist

Hey BethC,

 

I'm sorry for the delay. Could you please answer the question that is being asked above? When was the last time you received the email? Do you have a zoned system? Also, did you install your thermostats at the same time? It will help us to isolate the issue further.

 

Best,

Jenelyn

BethC
Community Member

Hi. The last email was May 9. It's not a zoned system. Yes, the thermostats were installed at the same time.

Markjosephp
Community Specialist
Community Specialist

Hello there,

It's me again. I'd love to know more about this. Could you share with us your actual thermostat's power readings in their Equipment settings > Power Info? Please indicate them by their room names or names to isolate which one has a power-related issue.

Regards,
Mark

BethC
Community Member

Hi Mark. I don't see "Equipment settings" or "Power Info" in the app. Is that only on the device? I'm not at the house now (it's a 5 hour drive one-way so it's not easy to go check it.)

zoeuvre
Community Specialist
Community Specialist

Hi folks, 

 

@BethC, the Equipment settings and Power Info can be seen on the thermostat itself. Just go to your Nest Thermostat's Settings, slide down to Equipment, then tap Power Info


Thanks for your help, @Patrick_Caezza@CoolingWizard, Jenelyn, and Mark. 

 

Best,

Zoe

BethC
Community Member

Thanks. The thermostats are in a house that's a second home for us and a five hour drive one way so, unfortunately, that's not something I can easily check. I'll have to wait until the next timr we're there. 

zoeuvre
Community Specialist
Community Specialist

Hello BethC, 

 

Alright! Sounds like a plan. You can take note of the following steps above so that you can perform it as you visit the location where the thermostat is. Also, I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity. 
 

Thanks,

Zoe

BethC
Community Member

No problem. Thank you.

zoeuvre
Community Specialist
Community Specialist

Hi there BethC, 

 

Thanks for keeping me in the loop. We want to make sure that everything will be taken care of —  I’ll keep this thread open and wait for your update.
 

Regards,

Zoe

zoeuvre
Community Specialist
Community Specialist

Hi BethC, 

 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Best,

Zoe

BethC
Community Member

Not at this time. We won't be at the property to check it again for a month.