Just purchased home how do you access

[Virg]

Just purchased home with nest , how do you access 

[CBFox]

First, figure out which model you have, because there are so many differences:  https://support.google.com/googlenest/answer/9246551

Then go to the appropriate section on this "Beginner's Guide" page:  https://support.google.com/googlenest/answer/9248184

specifically the section titled, "If you moved into a home with a Nest thermostat already installed".

Also see this recent post, from the opposite side of the transaction:

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Change-ownership-of-house-with-Nest-thermost...

Hopefully you'll have assistance from the seller; that will make it much easier.

[MplsCustomer]

@Virg 

Here's a beginner's guide:

https://support.google.com/googlenest/answer/9248184?hl=en

You should also verify that the previous owner or resident has removed the thermostat from their Google account in the Google Home app, as specified in this link, or you may get a "connected to another account" error message when trying to install it on your account and will be unable to continue:

https://support.google.com/googlenest/answer/11151047?hl=en#zippy=%2Cnest-thermostat-nest-doorbell-b...

[Jhonleanmel]

Hey folks,

@MplsCustomer and @CBFox, thanks for the help.

@Virg, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

[Jhonleanmel]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel