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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 23840 Views
  • 0 replies
  • 8 kudos

New owners can’t connect

Immediately after we sold our condo, I deleted it from the Google home app. The new owner is unable to control it, saying he is getting an error message that the old owner must delete it, which we have done. He even bought a new nest thermostat, inst...

PDM by Community Member
  • 1318 Views
  • 7 replies
  • 0 kudos

Nest Learning Thermostat

Just moved to a new house and install the nest. The heat pump works normal. Seems line nest does not turn on the indoor condenser.Heating and cooling does not work. Just fans runs.Single fuel system with outdoor heat pump. no Error shows up on next. ...

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Nest App shows hot water on when it’s not scheduled

Afternoon the nest app is shown that hot water is on to 5pm. The schedule set is how water not due till 6am. Stat shows hot water off. Have tried the normal turn off app phone not change - suggestions ?

Doug21 by Community Member
  • 638 Views
  • 3 replies
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Clearing a new display option on Nest T-Stat

Winter Home condo watcher reports T-Stat display has message "gradually adjust your temps to save energy this summer without sacrificing comport." Button choices are ENABLE or NO THANKS. No Thanks does nothing and watcher is afraid to Enable. I canno...

KJOC by Community Member
  • 857 Views
  • 3 replies
  • 0 kudos

I can't change preset temperature in app

I set the pre set temperatures for the air conditioning the other day and decided I wanted to adjust the Eco setting. Its set to 76 currently and I want to change it to 75 but when I go to edit the presets it will only let me + and the - is like grey...

debjoe by Community Member
  • 4428 Views
  • 15 replies
  • 0 kudos

w5 error no connection

My Nest Thermostat has the reported "w5 error" and cannot connect to WiFi. It does not even detect the WiFi. Have tried all suggestions (restart and reset both the router and Nest Thermostat) and still won’t connect to WiFi. None of my other nest the...

lmaas2 by Community Member
  • 863 Views
  • 4 replies
  • 0 kudos
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