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Nest no longer connects to WiFi and turns off

zackangelo
Community Member

I came home yesterday to find that my Nest thermostat was totally off (had to long press the thermostat to get it to restart). I woke up again this morning and the same thing had happened. The battery connection and voltage seem good.

 

Also, it can no longer see my home WiFi network. When I search for networks, it can't find any at all (even though there are over a dozen in my vicinity). It's been connected to WiFi without issue for the past year, I don't know why it's having issues all of a sudden. 

 

Does anyone have any ideas? 

16 REPLIES 16

davidking
Gold Product Expert
Gold Product Expert

Does it show any errors code, such as W5 at all? Try these steps:

Nest thermostat doesn’t show your Wi-Fi network - Google Nest Help

No error codes at all.

davidking
Gold Product Expert
Gold Product Expert

Did you notice anything when trying the steps I linked to? I'm assuming forcing a restart hasn't worked this time round?

nothing out of the ordinary, it still couldn’t find it when I tried entering the network name manually. 

davidking
Gold Product Expert
Gold Product Expert

Appreciate you confirming. I've asked a specialist to review this topic so they can check on further troubleshooting options and next steps.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@davidking, thanks for the help!

 

@zackangelo, thanks for posting. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your Wifi. I'd love to know more about this and I have a few questions:

 

  • How far is your Nest Thermostat from the router?
  • Can your other devices detect your Wifi?
  • Have you tried manually typing in your Wifi name and password?

Looking forward to your response?

 

Thanks,

Edward

Thermostat is about 4 ft from the router, it’s never had any issues connecting before a couple of days ago.

All other devices can connect and use the internet fine.

I’ve tried manually entering in the network and it couldn’t be found that way either.

It’s also odd that the thermostat is completely shutting down? (Not going to sleep, I have to long press it to reboot it and get it to wake back up) 

EdwardT
Community Specialist
Community Specialist

Hi zackangelo,

 

Thanks for the response. What type of Nest Thermostat do you have? Also, please check the power reading of your Nest Thermostat by going to Settings > Technical Info > Power.

 

Thanks,

Edward

zackangelo
Community Member

Nest Learning Thermostat

Battery: 3.927V 

Voc: 30.21V

Vin: 30.21V

lin: 200mA (c)

EdwardT
Community Specialist
Community Specialist

Hi zackangelo,

 

Thanks for the update. To isolate the issue, please try the following steps:

 

  1. Reboot both the router and the Nest Thermostat.
  2. Try enabling your phone's hotspot and check if your Nest Thermostat could detect it.

Let us know how it goes.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi zackangelo,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jeran
Community Specialist
Community Specialist

Hey zaccangelo,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

zackangelo
Community Member

Yes, it's still not working.

It won't connect to my phone's hotspot either. I should note again that it's not discovering _any_ wifi networks nearby (even though there are many in my building that are detected by my laptop and phone). 

Jeran
Community Specialist
Community Specialist

Hey there zaccangelo,

 

I think in this case, we should escalate this to a higher tier of support. Would you be able to fill out this form to have someone from Nest Support reach out to you? Let us know after you've filled that out, if you don't mind.

 

Best regards,

Jeran

zackangelo
Community Member

Just filled it out, thanks. 

Jeran
Community Specialist
Community Specialist

Hiya zaccangelo,

 

No problem at all! You should have someone reach out to you via email from Nest Support shortly, so feel free to continue the conversation over there. Unless you have any more questions for us here on the forum, I'll go ahead and lock this thread in 24 hours.

 

Best regards,

Jeran