I came home yesterday to find that my Nest thermostat was totally off (had to long press the thermostat to get it to restart). I woke up again this morning and the same thing had happened. The battery connection and voltage seem good.
Also, it can no longer see my home WiFi network. When I search for networks, it can't find any at all (even though there are over a dozen in my vicinity). It's been connected to WiFi without issue for the past year, I don't know why it's having issues all of a sudden.
Does anyone have any ideas?
@davidking, thanks for the help!
@zackangelo, thanks for posting. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your Wifi. I'd love to know more about this and I have a few questions:
Looking forward to your response?
Thermostat is about 4 ft from the router, it’s never had any issues connecting before a couple of days ago.
All other devices can connect and use the internet fine.
I’ve tried manually entering in the network and it couldn’t be found that way either.
It’s also odd that the thermostat is completely shutting down? (Not going to sleep, I have to long press it to reboot it and get it to wake back up)
Thanks for the response. What type of Nest Thermostat do you have? Also, please check the power reading of your Nest Thermostat by going to Settings > Technical Info > Power.
Thanks for the update. To isolate the issue, please try the following steps:
Let us know how it goes.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Yes, it's still not working.
It won't connect to my phone's hotspot either. I should note again that it's not discovering _any_ wifi networks nearby (even though there are many in my building that are detected by my laptop and phone).
No problem at all! You should have someone reach out to you via email from Nest Support shortly, so feel free to continue the conversation over there. Unless you have any more questions for us here on the forum, I'll go ahead and lock this thread in 24 hours.