Locked nest thermostat and no pin

[Dperry]

I am not sure what issue my nest thermostat is.  It is locked and I do not know the pin.  I pulled the main nest control off but there are no numbers or codes.  What do I do now?

[David_K]

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[Dperry]

I now have on my computer "Technical Info.plist".  Am waiting for further instructions.

[David_K]

That's great. I've asked a specialist to chime in here for next steps.

[Dperry]

Then how do we proceed?  Do you call me or email me?

[David_K]

Within 24 hours or so they'll reply here with next steps.

[zoeuvre]

Hi Dperry, 

I appreciate the steps you have taken so far. We’d like to take a look at this for you. Could you please fill out this form with the needed information?

Thanks for the help @David_K. 

Best, 

Zoe 

[Dperry]

I sent in the filled out form.  Hopefully you received it.  Am waiting for the next steps.

[Dperry]

Are you going to help me with my problem?  I have been waiting for a week for help.

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for assisting, Zoe.

@Dperry, thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark