Locked out need to reset pin

[lyte]

Hey everyone,

I cannot access my thermostat to add it to my Nest App because It's locked and I don't remember the pin.  I keep seeing a link to reset it and have someone from Google reach out to me via "chat", but have yet to have need help getting in. Thanks

[David_K]

If your thermostat is still connected to Wi-Fi and you can see it in the Nest app or Home app, you can unlock and reset the PIN using the app:

Lock and unlock your Nest thermostat - Google Nest Help

If you can't control it using the app anymore, you'll need to reset it using a computer.

1. Connect the Nest Thermostat display via USB to a computer.
   
   
2. Verify that the Nest Thermostat mounts (appears as an attached drive icon).

• If the Nest drive will not mount: Restart the thermostat and the computer.
• If the Nest drive still won't mount: Connect another device to the cable to see if it appears as an installed device.
• If it doesn't appear, use a different cable/port/computer.

If the Nest drive is successfully showing up on your computer, can you see a technicalinfo.PLIST file? If you get this far let me know and I'll ask a community specialist to assist with next steps, as these can't be shared publicly in the community.

[zoeuvre]

Hi folks,

@lyte, thanks for reaching out. I want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 
 

I appreciate your help, @David_K. 

Best,

Zoe

[zoeuvre]

Hi lyte, 

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hi there, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe