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Login failing on iOS app, but credentials work fine in a browser

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ducfan
Community Member

Sunday

Why is the login failing with the newest iOS Nest app?  Credentials are working perfectly fine via a browser on my phone.  Work fine via browser on MBP.  iOS app is broken.  I have not and will not migrate from Nest credentials to Google, as I have first generation equipment (thermostats, cameras & smoke detectors).

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ducfan
Community Member

Sunday

So, perhaps I fixed this myself.  When I first encountered issues yesterday, I deleted the app from my phone and reinstalled.  Things seemed to work, but then failure again.  I also went through the process of turning on 2FA.  That also failed.  Just now, I turned off 2FA, deleted the app, rebooted the phone, reinstalled the app.  Now it appears to be working.  Thanks to myself.

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ducfan
Community Member

Sunday

So, perhaps I fixed this myself.  When I first encountered issues yesterday, I deleted the app from my phone and reinstalled.  Things seemed to work, but then failure again.  I also went through the process of turning on 2FA.  That also failed.  Just now, I turned off 2FA, deleted the app, rebooted the phone, reinstalled the app.  Now it appears to be working.  Thanks to myself.

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