Lost wifi

[Mhicks]

Ok, had this thermostat for about a year. Lost wifi connection a few days ago and have spent hours trying to get it back. Benn rest many times. Deleted it from nest app multiple times and still no help. Nothing has changed with my wifi. I’ve gone round and round thru all the troubleshooting stuff online. What next? Is there a number I can call to get help?

[Markjosephp]

Hello Mhicks,

I'm sorry for the delayed response and I appreciate you've tried finding a fix. Let's find out more about what happened.

A few questions:

1. What type of Nest Thermostat do you have?
2. Can your thermostat or other devices find your Wi-Fi network?
3. Does your thermostat display show any message codes?
4. How far away is your thermostat from the router?

Looking forwards for your response.

Thanks,

Mark

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Mark.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie