Moving to a new home

[Famson]

I just move to a new home but it appears an account was already set up for the previous tenants. How do I connect my own accounts to the home?

[RXShorty · Accepted solution]

Hi @Famson 

Please check out THIS link to help you out.

[Markjosephp]

Hello there,

I wanted to ensure that everything was covered here.

Thanks for the help here, @RXShorty.

@Famson, how's it going? Have you managed to link the Nest Thermostat to your account? If you haven't tried the steps from the link shared above, go to the thermostat's Reset settings and select Account Connection, then Reset to confirm. This will permanently remove the existing account and disconnect it from the Wi-Fi network. Once done, proceed by reconnecting it to the WiFi and adding it to your account. Please check out this article on how to set up a Nest Thermostat.

Let us know if you need more help.

Regards,

Mark

[Famson]

Thank you. That works 

[Markjosephp]

Hi Famson,

Awesome! I'm glad to hear you were successfully link your new Nest Thermostat to your account. It looks like we can consider this one complete, so I will lock the thread within 24 hours unless I can help out with anything else.

Regards,

Mark