09-03-2021 10:35 AM - edited 09-08-2021 10:36 AM
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Original Poster: Timothy Madden
Thermostat does not detect my WiFi network. I have tried all of the suggested resets, I have tried to type in my network, I have even separated out my WiFi bands (2.4 GHz and 5 GHz). Nothing has worked. I’m not sure what the next steps are, but would love to be able to control my thermostat from my phone while on vacation.
10-07-2021 02:47 PM
Do not separate your Wi-Fi bands. Up-to-date Wi-Fi uses a dual band system We have the same name and password. Separating them by changing the name for example does not allow you to use the dual-band system used in WiFi “meshes”.
Do you have a mesh?
Do you have a gateway modem? Do you use AT&T as your home internet provider?
Who recommended you to separate your bands?