My Nest Thermostat disappeared from the Nest App

[Dougster1]

My Nest thermostat disappeared from my Nest app after working for about 6 months. I have tried every suggestion to get it back on. Every time I pull the thermostat off the wall to take a picture of the QR code, it loses wife connection. I can only reconnect by rebooting my router and modem. Next I am asked for the code—I can’t find it. The instructions say to go to the Nest app on the thermostat, but there is no Nest app on the thermostat… help. 

[David_K]

Try these steps:

1. On the thermostat, press it to open the quick view menu and tap the Settings cog.
2. Scroll to and select Account > Disconnect.
3. On the Nest app home screen, tap the Settings cog.
4. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
5. On the thermostat, press it to open the quick view menu and tap the Settings cog.
6. Turn the ring to select Nest app and press to open it.
7. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
8. Follow the remaining steps in the Nest app.