My heating will only work during the night

[Dazkim]

Just started having problems with my heating

we had a new combi fitted with a new nest about 10 weeks ago and all has been fine up until now.

the heating will not come on during the day so though the boiler had gone down but then for the last 2 nights the heats has come on further night so must be an issue with the nest can you do a reset if so will this solve the issue it’s all confusing

[CBFox]

Yes, you can perform a reset. However, I can't tell from your post how you are trying to control the Nest, so it's hard to give specific advice.

First, be sure you know which model you have: https://support.google.com/googlenest/answer/9246551?hl=en

Second, have you read the basic instructions for how to operate your Nest? https://support.google.com/googlenest/answer/9248184?hl=en

(I apologize if you already know all of that and more.)

After following those instructions, you should have a schedule set up to your liking. For troubleshooting, be sure that all of the "smart" features are turned off, so that the Nest ought to simply follow your schedule. If it will not, here are reset instructions: https://support.google.com/googlenest/answer/9247296?hl=en-GB&ref_topic=9361783

[Jhonleanmel]

Hey folks, 

We appreciate your help here, @CBFox.
@Dazkim, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Dazkim]

Yes still having issues but nobody want to take responsibility 

[Jhonleanmel]

Hi Dazkim,

I'm sorry about that. Have you had the chance to try the suggestion above?

Best,

Mel

[Jhonleanmel]

Hey there Dazkim,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi Dazkim,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel