04-24-2023 04:00 PM - edited 04-24-2023 04:03 PM
I have reset. Troubleshooted, restarted router and nest thermstat, and did put a USB connection on for a 1/2 hour to reconnect my nest to wifi. Nothing is working. Nest can't fine network.
04-24-2023 04:28 PM
The Nest Learning Thermostat Wi-Fi connections is 802.11b/g/n @ 2.4GHz, 5GHz. If your network has the option of 2.4 and 5 GHz I would recommend to use the 2.4 because it has a longer range.
The AC Cooling Wizard
04-24-2023 08:43 PM
When you go to Settings > Network, does it see any networks?
Look at the voltage reading on Settings > Technical Info > Power. The battery level should be 3.8V or higher. If it isn't and you don't have a C wire installed, the thermostat will shut the wifi off. You can try plugging into a USB overnight to charge
04-25-2023 07:33 AM
I have same issue battery is 3.81v. I tried restart, reset to default setting and doesn't help either. I also reset my router too.
04-29-2023 03:07 PM
Hello there,
I wanted to stop by and see how I could help.
Thanks for your help here, @CoolingWizard and @Patrick_Caezza.
@Cutwiz1 and @Samliu, in addition to what was asked above, are you getting any reports in the network settings? If so, what's the message code? Also, going over these steps might help:
Please keep us posted on how it goes.
Regards,
Mark
04-29-2023 03:10 PM
It works with new thermalstat
04-29-2023 03:55 PM
Hi Samliu,
I'm sorry, I didn't get that. Could you tell me more about how it works with the new thermostat?
Thanks,
Mark
05-04-2023 12:49 PM
Hello folks,
I'm checking back in — how's it going? Still need our help?
Regards,
Mark
05-04-2023 02:56 PM
I called company. Lady said the chip is bad, need new one, Warranty outdated.
Thanks,
Janet
05-05-2023 01:17 PM
Hi Janet,
Oh no! I'm sorry to hear about your thermostat's limited warranty period. Can you share with me the support ID you have from your previous contact? This is to ensure that everything is covered. Also, on your thermostat's network settings, are you getting any message codes or reports?
Please keep me posted.
Regards,
Mark
05-09-2023 10:18 AM
Hello there,
I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
Thanks,
Mark
05-10-2023 10:30 AM
Hi there,
It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.
Thanks,
Mark