I’m on my second nest thermostat in 4 years. It works great for about a year at 300.00 then just won’t connect to the Wi-Fi. Which now it’s just a normal thermostat you can buy for 20 bucks I’ve done everything support has to offer. Anyone figured out how to correct this issue
I have the same issue. I've been offline for 30 days. I've done the hard charge, I've done the hook common wire to the furnace for a constant charge but it still wont connect to the wifi and when depressing just to do a manual adjust it take up to a minute to even get a display. If they wear out and I need a new one I wish there was a clear cut" your nest is shot buy a new one" This one is about 3 years old
Appreciate your help, Patrick_Caezza and Ashepherdson.
Herewego and Slicer280, sorry to hear about your experiences with your thermostat devices. Could you provide the answers to the questions posted above so we could check on them further?
I’m having same issues. I’ve had a Nest Learning Thermostat gen 2 for 3+ years. Decided to add a Gen 3 upstairs. It works just fine but won’t connect to Internet. I’ve tried hard resets, disconnecting wifi router, using QR code versus device password/serial number, etc.
Sorry to hear that you're experiencing the same concern.
Just to confirm, what specific Nest thermostat do you have? Is this the new Nest Thermostat that has a mirrored display? If unsure, please check this out: https://bit.ly/3plXioy Also, are you getting a message or a code on your thermostat display or on the Google Home/Nest app when trying to connect it to your WiFi network?
Thanks for chiming in and I'm sorry to hear that you're facing the same experience with your Nest Thermostat E. I have the same questions as well to be able to dig deeper into it:
Tell me more so I can check it further.
We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
My nest thermostat started having this issue yesterday after I unplugged one of my Google wifi access point. It connected for about 10 minutes today and then lost connection. The nest itself shows the wifi connection error w5
This is about 1 year and a half old not the mirrored version
Thanks for chiming in and I'm sorry to hear that you're experiencing this on your thermostat.
Have you tried restarting your Nest thermostat too? If not yet, please give that a shot then let me know what happens. Also, where was this bought as well as what country are you in?
I have a gen2 nest thermostat. It has been in place and operating for over three years. I am very happy with it really.
We are having work done to the house and have had to turn off the electricity to the house. Now the nest thermostat will not see any wifi signal at all regardless of the source. Not the house router, not a jet pack router, not my phone.
I am in Vermont, USA, and am considering purchasing up to 5 more of these units for the 5 other zones in the house.
I suspect this is a battery related problem, that the WiFi chip was turned off to preserve system battery, I just can't get it to turn back on.
Please advise on what to do?
Can you go into technical information and see what the voltage on the thermostat is? Should be around 3.89V. if you suspect a low battery, take if off the mount and plug into a usb charger for a while(hour or two) to see if that charges it back up. Do you have a C wire with your setup? If not then it would only draw power when running the system, which could be a cause of the low power.
Battery seems fine, voc and vin are about right (mine are currently around 38), Lin is only one that is significantly different from mine (mines 40) . Saying that if the battery is full and you aren't seeing any wifi signals at all, it's probably the wifi chip. I hate to suggest the normal "have you tried a factory reset" line, but that might be an option here.
I have a Gen 3 Nest thermostat with a display that reports “Connect your thermostat to Wi-Fi to add it to the Nest app.
Pressing “Connect” results in “Searching”, “No networks found yet”
Display “TYPE NETWORK NAME”, “Network security”, and “Password” results in the display “Failed to connect”
I have a total of three Nest Thermostats in the house. Two other Nest Thermostats are working fine, and are controllable with the IOS Nest App.
I’ve had the Nest Learning Thermostat gen 3 for 3+ years.
Setup=>network=>Does not list any networks.
Setup=>network on one of the other Nests shows a list of available WiFi SSIDs.
DISPLAY: “POWER” has “Battery, 3.926V“
I do have C wire.
I have charged it via USB
I have tried a normal reboot, but with no luck
I have tried network reset, but with no luck.
I have rebooted my router, but with no luck.
I am located in the US.
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Whelp, I could wait no longer and I have exhausted all options. My system even had its warranty service a week ago and they couldn't do anything either. Soooo, Nest is gone and I bought the Ecobee Smart system.
@Fixeshousestuff, I'm glad to hear that you were able to get your Nest Thermostat replacement. Please observe it for now and let us know if anything comes up.
@Slicer280, I'm sorry to hear that you had to replace your Nest Thermostat. We're sad to see you go. We hope we can make it up to you in the future. Let me know if there's anything else.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.