NEST is not turning my heating off

[Steed44]

My Nest Thermo is not working and speaking to my heating. We recently bought the house and the previous owner cancelled his account. We logged in and set up as instructed. Since then we have no control over the heating and is on constantly 

[Ryan_G]

Hi Steed44,

Thanks for reaching out and we're sorry for the delay.

Congratulations on getting your new home! Let's get this Nest Thermostat back to work. Since it was registered to the previous owner, it is best to put it back to its default factory settings. Check this link on how to reset your Nest Thermostat.

Once reset is completed, we'll need to make sure that all the wires at the base are properly seated. We can then start the setup process and add it to your own account using Nest app or Google Home app. Check this link for the complete guide.

Let me know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey Steed44,

I just wanted to follow up and see if you're still in need of help. Please let us know, as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan

[Steed44]

Hi

I had an engineer come out to do service on my boiler and he looked at your message and all is working now thanks

Steven 

[Ryan_G]

Hey folks,

Thanks for visiting the Google Nest Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

If you have additional questions, feel free to submit another post and provide as many details as possible so that others can lend a hand. 

Hope this helps!

Kind regards,

Ryan