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NEST set up challenges

MichaelD2
Community Member

I am trying to set up my NEST thermostat (2nd of 2) but I get stuck in this endless loop of doom.  I cannot remember my NEST password so I can go into Nest to link it with Google,  cannot get Nest to send to me a password reset, although Google will not allow me to link Nest with my current gmail account.  So what do I do?

 

Thanks,

 

Michael

 

4 REPLIES 4

CoolingWizard
Platinum Product Expert
Platinum Product Expert

Need use a computer, not a phone or tablet, and go to home.nest.com 

Once there you can search for password recovery.  My goal password recovery you will have to know the email address that’s associated with the account and have access to that..

The AC Cooling Wizard

NestPro, Google Pro, Mechanical Engineer and HVAC service company owner.

Jake
Community Specialist
Community Specialist

Hey MichaelD2,

 

Thanks for the help CoolingWizard.

 

I wanted to check in and see if you managed to see CoolingWizard's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hi MichaelD2,

 

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake