NO QR CODE & NO ENTER KEY - HELP !!!

[GAnder]

I just bought a house where there was a Nest Learning Thermostat 1st Gen already installed and connected to wifi.  Once the internet account was changed into my name I connected the 1st Gen to my account.  I also made an account with Nest App on my iPhone.  I took off the the front of the 1st Gen in hopes of getting the QR Code, but there isn't any.   I followed all the steps to get an Enter Key, but that was also unsuccessful.  The only thing I have not done is reset the 1st Gen.

HELP PLEASE - I CANNOT ADD THIS DEVICE TO THE NEST APP.

THANK YOU.

[David_K · Accepted solution]

Try these steps:

1. To start afresh, factory reset the thermostat.

2. On the Nest app home screen, tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app. If it doesn't, tap Continue without scanning in the app and select Get entry key on your thermostat instead.
7. Follow the remaining steps in the Nest app.