Near Heat E Faulty needs replacing

[Jonty_Lad]

We have just come to install our Nest Thermostat E but the Heat E is faulty and we can’t wire it up where the old thermostat was as the connections are faulty.

How do I request a replacement?

I have tried calling Nest customer services all day on 0808 1692307 but it just keeps playing music?! Thanks Jonty 

[Jake]

Hey Jonty_Lad,

Apologies for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having trouble with the device, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Jonty_Lad,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

[Jake]

Hey Jonty_Lad,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake