Need help turning Nest off while away.

[mlondon1]

I have a few Nest Learning Thermostats in our home that are connected to a radiant heating system. I travel alot and want to turn the heat off completely while I'm gone.

I have the thermostat set as follows: 

Home/Away Assist = OFF

Auto Schedule = OFF

However, when I turn the thermostat down before a trip, when I get back, I find that it has been turning on. When I look at the schedule, I can see it coming on at various times. 

How can I turn the thermostat 100% off while traveling?

Thank you.

[David_K · Accepted solution]

1. Open the Nest app.
2. On the home screen, select your thermostat.
3. Choose the Mode icon (you may see “Cool,” “Heat” or “Heat • Cool” below this icon)
4. Select Off.

Your thermostat will now only tell your system to heat or cool your home when the temperature reaches your safety temperatures. If needed you can also turn off safety temperatures, but that's not recommended.

[Sarah1722]

I had a similar issue over Christmas. I had set the Home/Away option to Away and thought this setting would do what you say Heat Off does. This is the first winter we’ve had Nest so still learning. What’s the difference between Away and Heat off?

[Markjosephp]

Hello folks,

I wanted to ensure that everything was covered here.

Thanks for help here, @David_K.

@mlondon1, I hope you've got the answer you're looking for. If there’s anything else I can help you with, please let me know.

@Sarah1722, Thanks for posting to this thread.I'm happy to help you with this.

If you're in "Away" status, your thermostat would automatically switch into Eco mode with the temperatures you've set. But when the "Heat" is off, you're either not calling or activating your system, and it's in ready status. Please have a look at this article and let us know if you need more help.

Regards,

Mark

[mlondon1]

Got it!

thank you @David_K 

[EdwardT]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[David_K]

No problem!