Need to file an official complaint. I had enough!

[katgr]

Hello! I need to file an official complaint.. to a regulator, to a senior manager, someone responsible who won't ignore me! I have been promised a compensation since October and this has been going on forever. As if it wasn't bad enough, I had no heating or hot water and had to pay from my own pocket to have it fixed, I have now wasted 4 months chasing Google to give me the money I was promised! 

Where do we officially complain? 

[Frustratedddd]

Why not join in this post? Things might get Google to wake up a little if the forum is posted with claims.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Small-Claims-Court/m-p/102388#M22807

[aamber91]

I am right there with you - I had to replace a whole AC unit due to a faulty install of a google nest and it was $6,000.  My claim was denied - even for the $250 I spent on the faulty nest.  I keep getting passed around by entry level support assistants and no one is really responding.  I am looking at small claims court and they're not sending me any documentations from their "engineers" that denied my claim.

[MelbaDT]

Hey folks, 

katgr, sorry for the delayed response here but I hope there is progress about your concern. If you still need help with it, please provide the case id so I can have it reviewed. 

aamber91, I've responded to your other post on another thread. Let's continue there. 

Best, 

Melba

[MelbaDT]

Hey katgr, 

Checking back in should you still need our help. Let us know by replying to this thread. 

Best, 

Melba

[katgr]

Hello, I'm good, no action required ... it only took you 5 months to follow up on this chat. I'm a happy Hive customer. Google Nest is in the bin. Thanks 

[MelbaDT]

Hey katgr, 

I understand and sorry for the long delay here. Should you want to give our thermostats again another try in the future, you know where to find us. 

Cheers, 

Melba

[MelbaDT]

Hey folks, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba