cancel
Showing results for 
Search instead for 
Did you mean: 

Nest App not finding my new Iphone

gjenkins
Community Member

Hi,

3 things have happened lately. I got a new Iphone.  I replaced a failed nest thermostat. One of my HVAC units was replaced.

at the end of the day my nest app on my phone doesn'r recognize the nest thermostat and the thermostat thinks its account is with another phone. 

What should I do?

Geoff

3 REPLIES 3

MelbaDT
Community Specialist
Community Specialist

Hey gjenkins, 

 

Sorry to hear that you're unable to control your thermostat on your new phone's Nest app. Apologies as well for the delay. 

 

A few questions — are you getting a specific message when logging in to your Nest app? If yes, what is it? Also, are you logged into your new iPhone's Nest app using the same email address you used to set up your thermostat? 

 

Please tell me more so I can check on it further. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Checking back in — how's it going? Still need our help?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best, 

Melba