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Nest App shows new thermostat offline but Nest thermostat shows online and is connected to router

Ccvandyck
Community Member

Nest thermostat shows that it is online, router shows Nest connected. Nest iPad app and iPhone app show Nest Thermostat offline. Google Home shows Nest Thermostat online and I am able to change settings on the thermostat via Google Home app. Appears that this is a Nest App issue. Thermostat was installed 10/30 at 2:30 and showed as online in the Nest app until today at 11 am. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Ccvandyck,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Having the device show offline is never ideal. Let's jump in, and get you back online. I did find a helpful article with some troubleshooting steps on when your device is showing offline. Please let me know if that helps, or if the issue still persists. 


Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Ccvandyck,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Ccvandyck,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake