10-31-2021 02:31 PM
Nest thermostat shows that it is online, router shows Nest connected. Nest iPad app and iPhone app show Nest Thermostat offline. Google Home shows Nest Thermostat online and I am able to change settings on the thermostat via Google Home app. Appears that this is a Nest App issue. Thermostat was installed 10/30 at 2:30 and showed as online in the Nest app until today at 11 am.
12-28-2021 03:02 PM
Hey Ccvandyck,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Having the device show offline is never ideal. Let's jump in, and get you back online. I did find a helpful article with some troubleshooting steps on when your device is showing offline. Please let me know if that helps, or if the issue still persists.
Best regards,
Jake
01-05-2022 11:07 AM
Hey Ccvandyck,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
01-06-2022 10:27 AM
Hey Ccvandyck,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake